With our extensive knowledge of education, Cygnet understand how effective SIMS can be in helping schools with efficiency and making improvements.
Cygnet can provide your school with a dedicated SIMS support team, which is staffed by individuals with direct SIMS experience and understanding.
We know the importance of having a fully functional MIS within a school, so we ensure our SIMS Support service provides access to remote support, training, software upgrade installation, patch management and on-site consultancy for a complete SIMS application suite.
What makes Cygnet support even better value, is we provide application support as standard giving you the support you need to achieve all statutory data returns. This can include any installation, 'bug' detection / fixes or fault determination - at no extra charge.
We have a strong relationship with Capita which means we keep up to date with revisions and new additions all year round, keeping you informed. This also makes your life easier, as you can maintains a single point of contract with Cygnet for all support queries as we'll resolve any issues on your behalf.
Any disruption to your day is kept to a minimum as our SIMS support team will attempt remote screen takeover to assist users or we can talk you through process without the technical jargon.
Without additional charge, we also provide full support on a number of SIMS application modules which include:
If you'd like to find out more about how our SIMS support can help improve your school's processes, get in touch today.